Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
5.2
Location
7.4
Service
5.0
Dining
5.6
Guest reviews
8.0/10
based on 5 reviews
6.9
6.9/10 based on 174 reviews
Matthew
United Kingdom,
February
2025
5.0/10
My stay at Baya Hotel was quite disappointing. While the location was great, just a short walk to Patong beach, the overall experience was marred by poor service and the condition of the place. I encountered issues like an unhelpful staff and an unpleasant room, which made my trip less enjoyable than I had hoped.
Rooms
5.0
The room I received was not what I had booked, and it felt rundown with leaks and mould present.
Service
5.0
The staff seemed unprofessional and unhelpful, often ignoring my requests and not providing clear information.
Location
9.0
I appreciated the hotel's location, as it was just a 5-minute walk to Patong beach.
Dining
5.0
I didn't have much dining experience at the hotel, but it would have been nice to have more vegetarian options available.
Facilities
5.0
The rooftop pool looked inviting, but I had to walk to another building to access it, which was inconvenient.
Marc
United Kingdom,
December
2024
6.2/10
I had a mixed experience at Baya Hotel By Shanaya. While the location is fantastic and very close to the beach, I found the overall condition of the hotel to be quite disappointing, with cleanliness issues and unsatisfactory service.
Rooms
5.0
The room was spacious with air conditioning, but I discovered cockroaches which made my stay uncomfortable. I requested a room change but was told they were fully booked.
Service
5.0
The service was lacking significantly. The staff was rude and uninterested, especially when I needed assistance with my bags. Also, check-out procedures were poorly managed.
Location
5.0
I really appreciated the hotel's location, as it was very close to Patong beach and nearby a great market to buy food.
Dining
5.0
While I didn’t have extensive dining options, I did enjoy the watermelon and pizza.
Facilities
5.0
The facilities, including the pool, seemed neglected, which was disappointing given the potential of the hotel.
Sebastian
United Kingdom,
October
2024
6.6/10
My stay at Baya Hotel By Shanaya was quite disappointing. Despite its great location near Patong Beach and local markets, the service and facilities left much to be desired. The air conditioning was malfunctioning during my entire visit, and the bathroom had issues as well. 😞
Rooms
5.0
While I had a room with a balcony, the air conditioning didn't work, which was unbearable in Phuket's heat.
Service
5.0
The customer service was lacking; I waited a long time for help with my air conditioning and the staff seemed dismissive of my concerns.
Location
8.0
The hotel is conveniently located next to the market and close to Patong Beach, making it easy to explore the area.
Dining
7.0
I enjoyed the watermelon and big salads at the dining area, which were refreshing after a long day in the sun.
Facilities
5.0
Unfortunately, none of the advertised amenities like the swimming pool or shuttle service were operational during my stay.
Emma
United Kingdom,
October
2024
7.2/10
My experience at Baya Hotel By Shanaya was quite disappointing. While the location is fantastic, being very close to Patong beach, the service and room quality left much to be desired. I encountered delays upon check-in, a lack of professionalism from the staff, and several issues with my room, including cleanliness and maintenance problems.
Rooms
5.0
The room I was given was not what I booked, with two small beds instead of one large bed. The overall condition of the room was below par, with dirty sheets and towels.
Service
5.0
I faced rude and unhelpful staff throughout my stay. From the check-in process to my requests for assistance, the attitude of the staff was unimpressive.
Location
5.0
The hotel is excellently located, just a short walk from the beach, which was definitely a plus for my stay.
Dining
5.0
Although I didn't dine there extensively, I did enjoy some traditional local cakes during my stay.
Facilities
5.0
Unfortunately, key facilities like the Wi-Fi and swimming pool were not functioning properly, impacting my overall experience.
Penelope
United Kingdom,
October
2024
5.8/10
I had an enjoyable stay at Baya Hotel By Shanaya, with a fantastic location just a short walk from Patong beach and local night markets. The rooftop pool was a highlight, offering a great place to unwind. However, I did experience some challenges with the service, including slow responses from staff and cleanliness issues in my room.
Rooms
6.0
The room was quite spacious and clean upon arrival, plus it featured necessary amenities like air conditioning and a lovely balcony. However, I did encounter some cleanliness issues, such as ants and dirty sheets, during my stay.
Service
5.0
While most staff were friendly, I faced some frustrating moments, such as the lack of urgency in addressing my room's cleaning needs and a bit of rudeness from one staff member when I asked for assistance. It felt like they could improve their customer service skills.
Location
10.0
The hotel's location is perfect, being just a 5-minute walk to the beach and near some excellent night markets. This made exploring the area really convenient for me.
Dining
6.0
I only had breakfast at the hotel, which was okay, but I found the dining options were better explored at local markets nearby.
Facilities
7.0
The rooftop pool area was a lovely retreat during my stay, spacious and great for relaxing. However, the condition of the pool and lobby could use some improvement.